We take great care to send your items out in perfect condition. If however an item is received which is faulty, damaged or not as described, a full refund or exchange is offered.
Contact to be made within : 7 days of delivery
Item to be shipped back : Within 14 days. Items must be shipped back with tracking.
Please choose carefully as refunds are not offered to customers who simply change their mind and no longer wish to have the item.
If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Personalised Products
Due to the nature of personalised items, unless they arrive damaged or defective, or the item has a mistake we have made in spelling, We can not accept returns for custom or personalised orders. Please make sure you send through correct name and spelling to go onto custom embroidered products. We will not be responsible for any misspellings’ on buyers behalf. Please make sure colour of text and font style of embroidery are correct as there will be no refund once items have been embroidered
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
